Contact Us
Our independent energy advice service provides householders in Cornwall with information on insulation, heating and managing energy bills, including advising on any current government schemes for insulation and heating. Our fully trained and qualified energy advisers can provide independent advice and can point you towards any current financial support schemes for insulation and heating, or direct you to other charities and organisations who might be able to help.
Our advisers are available to help you between 9am and 5pm, Monday to Friday. Face-to-face advice at our office in Truro is strictly by appointment only.
Service update 18 December 2025:
Due to the high demand for our energy advice services we are currently unable to answer live calls, but we check emails and voicemails throughout the day to prioritise vulnerable households in crisis situations. For all other calls, emails and referrals, the wait is currently up to 7 weeks.
We are closed on weekends and bank holidays. We’re taking a break over the festive period, back with you on Monday 5 January 2026. We have a reduced team working over the festive period who are prioritising urgent referrals. If you need to access our services over the festive period, please complete the form below.
Household Support Fund Update
Our queue for householders awaiting callbacks to apply for energy support through the Household Support Fund has now closed – this is to enable us to process the backlog of enquiries received before the project ends in March 2026. We expect the project to be replaced by a new Crisis & Resilience Fund in April 2026, however our involvement in this project is currently not confirmed.
Pre-pay meter vouchers
If you are calling to access an emergency electricity or gas key-meter top-up voucher, these can now only be provided to people referred by a local support organisation, regardless of whether we have provided help in the past. If you are in a crisis with your meter and cannot access a referral to us, you can contact your energy supplier to request an extension to your emergency credit to avoid disconnection.
Request a callback
To help us deal with your enquiry efficiently, please complete the form below. It is essential that you also give a brief explanation of the help you are looking to access – we will not call you back without this additional information and when you reach the front of the queue, we will make three separate attempts to call you.
If you have already contacted us and are still awaiting a call back, be assured we will be in touch. Please do not leave additional messages as you are already in our queue, and we will contact you as soon as we are able.