Contact Us

Our independent energy advice service provides householders in Cornwall with information on insulation, heating and managing energy bills, including advising on any current government schemes for insulation and heating. Our fully trained and qualified energy advisers can provide independent advice and can point you towards any current financial support schemes for insulation and heating, or direct you to other charities and organisations who might be able to help.

Our service operates between 9am and 5pm, Monday to Friday, excluding bank holidays. Face-to-face advice at our office in Truro is strictly by appointment only.

Service update 23 March 2026:

Due to the high demand for our energy advice services we are currently unable to answer live calls, but we check emails and voicemails throughout the day to prioritise vulnerable households in crisis situations. For all other calls, emails and referrals, the wait is currently up to 12 weeks.

We are closed on weekends and bank holidays.

Household Support Fund Update

Our Household Support Fund project has now come to an end as all our funding has been allocated. We’re expecting a new Crisis & Resilience Fund to begin in April 2026. Cornwall Council is still finalising the details, but we anticipate that our role will mainly involve supporting urgent heating repairs and upgrades. If you need crisis support with your energy costs, please contact Cornwall Council.

Pre-pay meter vouchers

To access an emergency electricity or gas key-meter top-up voucher, please ask a local frontline organisation to provide a referral for you. If you have received this support before, we will not be able to provide subsequent vouchers. If you are in a crisis with your meter and cannot access a referral to us, you can contact your energy supplier to request an extension to your emergency credit to avoid disconnection.

Request a callback

To help us deal with your enquiry efficiently, please complete the form below.  It is essential that you also give a brief explanation of the help you are looking to access – we will not call you back without this additional information and when you reach the front of the queue, we will make three separate attempts to call you.

If you have already contacted us and are still awaiting a call back, be assured we will be in touch. Please do not leave additional messages as you are already in our queue, and we will contact you as soon as we are able.