Contact Us
Our independent energy advice service provides householders in Cornwall with information on insulation, heating and managing energy bills, including advising on any current government schemes for insulation and heating. Our fully trained and qualified energy advisers can provide independent advice and can point you towards any current financial support schemes for insulation and heating, or direct you to other charities and organisations who might be able to help.
Looking for help with retrofit and renewable energy? Contact our Low Carbon energy advice team.
Our advisers are available to help you between 9am and 5pm, Monday to Friday. Face-to-face advice at our office in Truro is strictly by appointment only.
Service update 14 November 2024:
Due to the high demand for our energy advice services we are currently unable to answer live calls, but we check emails and voicemails throughout the day to prioritise vulnerable households in crisis situations. For all other calls, emails and referrals the wait is currently up to 8 weeks.
We are closed on weekends and bank holidays.
If you are calling to access an emergency electricity or gas key-meter top-up voucher, these can now only be provided to people referred by a local support organisation, regardless of whether we have provided help in the past. If you are in a crisis with your meter and cannot access a referral to us, you can contact your energy supplier to request an extension to your emergency credit to avoid disconnection.
To help us deal with your enquiry efficiently, please leave a clear message with your full name and phone number. It is essential that you also give a brief explanation of the help you are looking to access – we will not call you back without this additional information and when you reach the front of the queue, we will make three separate attempts to call you.
If you have already sent an email or left a voicemail message and are still awaiting a call back, be assured we will be in touch. Please do not leave additional messages as you are already in our queue, and we will contact you as soon as we are able.