Contact Us
Our independent energy advice service provides householders in Cornwall with information on insulation, heating and managing energy bills, including advising on any current government schemes for insulation and heating. Our fully trained and qualified energy advisers can provide independent advice and can point you towards any current financial support schemes for insulation and heating, or direct you to other charities and organisations who might be able to help.
Our service operates between 9am and 5pm, Monday to Friday, excluding bank holidays. Face-to-face advice at our office in Truro is strictly by appointment only.
We are closed on weekends and bank holidays.
Crisis and Resilience Fund Update
The Crisis and Resilience Fund (CRF) is now Cornwall’s main scheme for providing emergency financial help and supporting residents to build long term financial stability. It replaces the Household Support Fund which closed in March 2026. The CRF offers crisis payments, housing related support (previously discretionary housing payments), and wraparound advice to help residents recover from financial shocks and avoid future crises. Help is also available to qualifying householders who are struggling with increasing heating oil prices. For further information and to apply see: Crisis and Resilience Fund (CRF) – Cornwall Council
We are administering funding for essential heating repairs and upgrades to broken systems for qualifying low‑income owner‑occupier households in Cornwall. We are also providing energy advice to people accessing CRF support from Cornwall Council and other CRF delivery partners.
Pre-pay meter vouchers
To access an emergency electricity or gas key-meter top-up voucher, please ask a local frontline organisation to provide a referral for you. If you have received this support before, we will not be able to provide subsequent vouchers. If you are in a crisis with your meter and cannot access a referral to us, you can contact your energy supplier to request an extension to your emergency credit to avoid disconnection.
Request a callback
To help us deal with your enquiry efficiently, please complete the form below. It is essential that you also give a brief explanation of the help you are looking to access – we will not call you back without this additional information and when you reach the front of the queue, we will make three separate attempts to call you.
If you have already contacted us and are still awaiting a call back, be assured we will be in touch. Please do not leave additional messages as you are already in our queue, and we will contact you as soon as we are able.