Consumer Advice

We’re working hard to help householders in Cornwall get to know about the help available to them by way of grants, loans and other schemes. Part of our work is helping to give householders information so they can ensure any energy efficient home improvement measures are of a good quality and they have access to suppliers and installers that are trustworthy and can provide a good customer service.

For many households, the prospect of receiving a grant for energy efficient home improvements can be a vital lifeline in saving money and maintaining a healthy comfortable home, and there are a number of schemes available which can make all the difference.

We’re here to help! From checking eligibility and finding an installer to advising on the right funding for your circumstances, we are constantly striving to ensure companies are operating within the correct industry standards, to give you reassurance and piece of mind. If you would like us to make a referral or signpost you to a supplier or installer, please contact us on Freephone 0800 954 1956 or email us at

For complaints about installers of home energy saving products, see Citizens Advice Consumer Service or Freephone 0808 223 1133

If you have a complaint about your energy supplier that cannot be resolved via their own complaints procedure: OFGEM or phone 020 7901 7295

How to help protect yourself when looking for energy efficient home improvements

Information to consider when looking for energy efficient home improvements.

Beware of Energy Scams

Information on energy scams – what to look out for, how to spot an energy scam and top tips to stay safe.

Spray Foam Insulation

With energy prices rising, many people are looking at ways to improve the energy efficiency of their home. Unfortunately, this has provided an opportunity for rogue installers to pressure people into agreeing to works which are unsuitable for their property. Cornwall Council Trading Standards are warning local residents to be wary of scams relating to energy efficiency measures, particularly spray foam insulation. This follows an incident that occurred in Helston, where an elderly couple were told by a salesman that the Government would fine them £1,000 each year, if they didn’t make improvements to their home insulation.